Online Articles

One of my favorite examples of how a specialty retail store competes on experience is Wonder Works of Charleston, South Carolina. A small chain of four toy stores, it is run by a vibrant and excitable entrepreneur, Christine Osborne. When I take my six-year old...

Small brick-and-mortar shops that rely on seasonal sales are seeking creative ways to avoid last year's bloodbath of discounting, as cash-strapped consumers are expected to gravitate toward big-box and discount retailers. Toy and gift shop Groovy dc rolled out its holiday merchandise in early October—a full...